Frequently Asked Questions for Hostel Guests


What amenities are provided in a private room?

We provide linen sets, towels(complimentary, towel service), toilet articles (soap & shampoo), mini fridge, microwave, satellite TV, and luggage rack

What amenities are provided in a dorm?

We provide sheets, linens, a small towel, blanket, and a pillow. Large towels can be requested at the front desk for an additional $1 dollar charge. Extra sheets are provided free of charge.

Where can I park my car?

There is no parking available on-site. We will refer guests to a nearby parking facility. Parking fees will range from $28 – $40 per night.

*Prices are subject to change at any time from the parking facility due to holidays or events.

What tours and activities do you offer?

We offer tours of San Francisco and the surrounding areas of Northern California. Book tours with our front desk to see San Francisco, Yosemite National Park, Muir Woods, Wine Country, and more… We also offer discounts on bike rentals if you would like to bike San Francisco’s Golden Gate Bridge and Historic National Parks. If there is anything specific that you are interested in, ask us, we more than likely have a special discount agreement or recommendation to help save you time and money. Our activity manager also provides guide to clubs and entrance fee is free. Once a week we also have a free pizza night.

Are there any restrictions to stay at your hostel?

A.We only offer accommodation for travelers so we only welcome guests outside of San Francisco county.

Do I need any kind of identification to stay at the hostel?

Yes, you must either provide a passport or U.S. government issued identification(i.e. drivers license, state id card, passport) that is up to date. A P.O Box or mailing address does not establish residency and would not be accepted.

Do I need a membership to stay at the hostel?

No membership is required to stay at our hostel.

Is there a minimum or maximum stay?

There is no minimum stay, but our maximum stay is 14 consecutive days. If you would like to stay longer than 14 days, you will need to contact us in advance. Please e-mail us at
[Other possibility: If you would like to stay longer than 14 days, please see our FAQ for Long-term Accommodation.]

Are there any age restrictions?

Anyone under 18 is not permitted without being accompanied by an adult guardian. Guests under 16 with a guardian is permitted only in private rooms unless an entire dorm is rented. Parents with young children must contact the hostel prior to booking.

Can I bring my own sleeping bag?

Due to hygiene standards we ask that you to do not use your sleeping bags on our beds. Linens and blankets are provided to all guests and additional blankets can be acquired if needed.

Can you guarantee that I get a bottom bunk?

No, we cannot guarantee you a bottom bunk. Beds are first-come first-serve. For those who check in at the same time and cannot agree on who gets the bottom bunk we can sanction an official paper, scissors, rock or thumb wrestling match officiated by our front desk staff to help determine who gets the preferred bunk.

Do you have WiFi or computer access?

Free WiFi is included and provided throughout the entire building. A station with internet access is also available for guest use in the lobby.

What grooming amenities are provided?

Hair dryers can be requested at the front desk and a clothing iron is available for use in our laundry facility.

Do you provide lockers or a safe?

Lockers are included inside all of the dorm rooms, but locks are not provided. If you bring your own lock, please make sure to bring a small sized lock with a small shackle. Sensitive materials such as passports or wallets can also be held in the hostel safe by request. Please check with the front desk for assistance.

Do you provide complimentary breakfast?

Breakfast is currently not being served due to Covid-19 restrictions. Kitchen facilities are still open and available for guest use.

Is there a kitchen where guests can cook?

Yes, a community kitchen is located on the first floor where breakfast is also served. Utensils and cooking wares are provided for use.

Do you have mixed dorms?

No, we do not, but if you come in as a group and request in advance that your group would like to rent the whole room together, we can make exceptions.

Do you provide transportation to and from the hostel?

We do not provide shuttle or transportation from or to the airport.

You may utilize the metro train called BART running from and to the airport for around $10 per rider.

There is also UBER or LYFT app that you can download and call.

Can I keep my bike at your hostel?

There is secured bike storage available at the hostel.

Are pets allowed?

Only service dogs are allowed. No pets are allowed in hostel.

Can we store our bags before check-in or after check-out?

Bags may be stored in our locked storage room free of charge until 9 pm, including on the days of check-in and check-out. After 9 pm there is a charge of $3 per bag for small bags an $5 for large bags. We can keep baggage overnight for a maximum of 3 nights with a fee. Please note that we can charge service fees by keeping the unannounced items more than 3 days or discard it.